{"id":1834,"date":"2023-10-11T16:40:38","date_gmt":"2023-10-11T16:40:38","guid":{"rendered":"https:\/\/marina.ae\/?page_id=1834"},"modified":"2026-02-19T16:06:08","modified_gmt":"2026-02-19T12:06:08","slug":"complaints","status":"publish","type":"page","link":"https:\/\/marina.ae\/ar\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1834\" class=\"elementor elementor-1834\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01e08d8 e-flex e-con-boxed e-con e-parent\" data-id=\"01e08d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4976a6c e-flex e-con-boxed e-con e-child\" data-id=\"4976a6c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ef23734 e-flex e-con-boxed e-con e-child\" data-id=\"ef23734\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6ca73 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3f6ca73\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_delay&quot;:1200,&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u062a\u0633\u062c\u064a\u0644 <span style=\"color:#476EB3\">\u0634\u0643\u0648\u0649 <span><\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bab229 elementor-widget elementor-widget-text-editor\" data-id=\"0bab229\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Marina Insurance Brokers, we take all complaints seriously. We follow a structured procedure to ensure that every concern is handled promptly, fairly, and in strict accordance with UAE regulatory standards.<\/p><p>If you wish to raise a complaint, please contact us. Our team will formally acknowledge your submission and assign it to a dedicated complaint handling officer for a thorough and impartial review. We have established a comprehensive framework to ensure your voice is heard and your issue is resolved effectively.<\/p><p>To view our detailed process including our available complaint channels, acknowledgment standards, resolution timelines, and your escalation rights, please <a href=\"\/wp-content\/uploads\/2026\/01\/Complaint-Lifecycle.pdf\" target=\"_blank\" rel=\"noopener\">click here<\/a>.\u00a0<\/p><p>You may also reach us through our <a href=\"https:\/\/marina.ae\/ar\/contact-us\/\" target=\"_blank\" rel=\"noopener\">\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/a> page for any general inquiries or to direct your concern to the appropriate team.<\/p><p>If your complaint remains unresolved after our final response, you have the right to escalate the matter to the relevant UAE regulator using the official links and portals provided below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44ff1b5 e-flex e-con-boxed e-con e-child\" data-id=\"44ff1b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e573e4 e-con-full e-flex e-con e-child\" data-id=\"6e573e4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-f52c794 e-con-full e-flex e-con e-child\" data-id=\"f52c794\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0dda379 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"0dda379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0644\u062f\u064a\u0643 \u0623\u064a\u0636\u064b\u0627 \u062e\u064a\u0627\u0631 \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0631\u0633\u0645\u064a\u0629.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b03404 e-flex e-con-boxed e-con e-child\" data-id=\"3b03404\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-3eebda2 e-con-full e-flex e-con e-child\" data-id=\"3eebda2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\" href=\"https:\/\/www.isahd.ae\/Home\/Ipromes\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4766c5c elementor-widget elementor-widget-image\" data-id=\"4766c5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"262\" height=\"85\" src=\"https:\/\/marina.ae\/wp-content\/uploads\/2024\/01\/complaint-logo3.png\" class=\"attachment-large size-large wp-image-2501\" alt=\"complaint-logo3\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-725b3cb e-con-full e-flex e-con e-child\" data-id=\"725b3cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\" href=\"https:\/\/www.doh.gov.ae\/en\/Request-For-Submitting-Health-Insurance-Complaint\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c85e98 elementor-widget elementor-widget-image\" data-id=\"0c85e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"262\" height=\"85\" src=\"https:\/\/marina.ae\/wp-content\/uploads\/2024\/01\/doh3.jpg\" class=\"attachment-large size-large wp-image-2502\" alt=\"doh3\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-9663191 e-flex e-con-boxed e-con e-child\" data-id=\"9663191\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\" href=\"https:\/\/sanadak.gov.ae\/en\/make-a-complaint\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c783b6 elementor-widget elementor-widget-image\" data-id=\"6c783b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"376\" src=\"https:\/\/marina.ae\/wp-content\/uploads\/2026\/01\/logo-Sanadak-1-1024x376.png\" class=\"attachment-large size-large wp-image-3193\" alt=\"\" srcset=\"https:\/\/marina.ae\/wp-content\/uploads\/2026\/01\/logo-Sanadak-1-1024x376.png 1024w, https:\/\/marina.ae\/wp-content\/uploads\/2026\/01\/logo-Sanadak-1-300x110.png 300w, https:\/\/marina.ae\/wp-content\/uploads\/2026\/01\/logo-Sanadak-1-768x282.png 768w, https:\/\/marina.ae\/wp-content\/uploads\/2026\/01\/logo-Sanadak-1-18x7.png 18w, https:\/\/marina.ae\/wp-content\/uploads\/2026\/01\/logo-Sanadak-1.png 1079w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Register a Complaint At Marina Insurance Brokers, we take all complaints seriously. We follow a structured procedure to ensure that every concern is handled promptly, fairly, and in strict accordance with UAE regulatory standards. If you wish to raise a complaint, please contact us. Our team will formally acknowledge your submission and assign it to [&hellip;]<\/p>\n","protected":false},"author":123457,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1834","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages\/1834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/users\/123457"}],"replies":[{"embeddable":true,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/comments?post=1834"}],"version-history":[{"count":3,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages\/1834\/revisions"}],"predecessor-version":[{"id":3418,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages\/1834\/revisions\/3418"}],"wp:attachment":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/media?parent=1834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}