{"id":3,"date":"2023-09-04T12:12:58","date_gmt":"2023-09-04T12:12:58","guid":{"rendered":"https:\/\/marina.ae\/?page_id=3"},"modified":"2026-01-27T17:21:58","modified_gmt":"2026-01-27T13:21:58","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/marina.ae\/ar\/privacy-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629"},"content":{"rendered":"
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1. Overview

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Marina Insurance Brokers is committed to protecting the privacy and confidentiality of personal data. This Privacy Notice explains how we collect, use, store, share, and safeguard personal information when providing insurance brokerage and related services. It also outlines your rights under applicable data protection laws in the UAE and other relevant regulators.<\/p>

2. Data Controller

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Marina Insurance Brokers acts as the Data Controller<\/strong>, meaning we determine how and why personal data is processed in connection with our services.<\/p>

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3. Contact Information

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Data Protection Officer (DPO)<\/strong>
\u062a\u0645\u062a\u0644\u0643 \u0645\u0627\u0631\u064a\u0646\u0627 \u0644\u0648\u0633\u0637\u0627\u0621 \u0627\u0644\u062a\u0623\u0645\u064a\u0646
Aradah Street, Abu Dhabi \u2013 UAE
Phone: 02-6311130
Email: clientscomplaints@marina.ae<\/a><\/p>

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4. Personal Data We Collect

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Depending on your relationship with us (client, insured member, claimant, or website visitor), we may collect the following categories of personal data:<\/p>

  • Identity & Contact Information<\/strong>: name, address, email, phone number, date of birth<\/p><\/li>

  • Identification Documents<\/strong>: passport, Emirates ID, driving license, residency details<\/p><\/li>

  • Financial Information<\/strong>: bank account details, premium payments, salary or income information (where required)<\/p><\/li>

  • Insurance Information<\/strong>: policy numbers, coverage details, premiums, renewals<\/p><\/li>

  • Claims & Risk-Related Data<\/strong>: medical information, health status, claims history, accident or incident reports<\/p><\/li>

  • Regulatory & Compliance Data<\/strong>: anti-fraud checks, sanctions screening, AML\/CTF information<\/p><\/li>

  • Website & Technical Data<\/strong>: IP address, cookies, and browsing behavior (where applicable)<\/p><\/li><\/ul>

    5. Sources of Personal Data

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    We collect personal data from the following sources:<\/p>

    • Direct interactions with clients and policyholders (applications, calls, emails, meetings)<\/p><\/li>

    • Insurers, reinsurers, intermediaries, and third-party service providers<\/p><\/li>

    • Regulators, government authorities, and fraud prevention agencies<\/p><\/li>

    • Publicly available records and databases<\/p><\/li>

    • Website analytics tools and cookies<\/p><\/li><\/ul>

      6. Purposes of Processing & Legal Basis

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      We process personal data for the following purposes:<\/p>

      • Arranging, placing, and administering insurance policies<\/p><\/li>

      • Managing and supporting insurance claims<\/p><\/li>

      • Providing client services, renewals, and advisory support<\/p><\/li>

      • Conducting underwriting, risk assessment, fraud prevention, and credit checks<\/p><\/li>

      • Complying with UAE laws, CBUAE regulations, and DOH data protection requirements<\/p><\/li>

      • Marketing products and services (where legally permitted and with consent)<\/p><\/li>

      • Operating and securing our website, IT systems, and business processes<\/p><\/li><\/ul>

        Legal bases for processing include:<\/strong><\/p>

        • Performance of a contract<\/p><\/li>

        • Compliance with legal and regulatory obligations<\/p><\/li>

        • Legitimate business interests (e.g., service improvement, fraud prevention)<\/p><\/li>

        • Consent (particularly for marketing and sensitive health-related data)<\/p><\/li><\/ul>

          7. Sharing of Personal Data

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          We may share personal data with:<\/p>

          • Insurers, reinsurers, and other insurance market participants<\/p><\/li>

          • Claims handlers, loss adjusters, medical providers, and third-party administrators<\/p><\/li>

          • Regulators, auditors, and government authorities<\/p><\/li><\/ul>

            All third parties are required to protect personal data in accordance with applicable laws.<\/p>

            8. Data Security

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            We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. These measures include access controls, staff training, system monitoring, and incident response procedures.<\/p>

            9. Data Retention

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            Personal data is retained only for as long as necessary to meet contractual, legal, or regulatory requirements. Once retention periods expire, data is securely deleted or anonymized.<\/p>

            10. Your Rights

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            Subject to applicable laws, you have the right to:<\/p>

            • Access your personal data<\/p><\/li>

            • Request correction of inaccurate or incomplete data<\/p><\/li>

            • Request erasure or restriction of processing<\/p><\/li>

            • Object to processing based on legitimate interests<\/p><\/li>

            • Withdraw consent where processing is based on consent<\/p><\/li>

            • Request data portability<\/p><\/li><\/ul>

              Requests should be submitted to the Data Protection Officer and will be addressed within 30 days<\/strong>.<\/p>

              11. Complaints

              <\/h3>

              If you are dissatisfied with how your personal data is handled, you may submit a complaint directly to us. You also have the right to lodge a complaint with the relevant supervisory authority, including the CBUAE, DOH, or other UAE regulators.<\/p>

              12. Updates to This Privacy Notice

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              We may update this Privacy Notice from time to time to reflect changes in laws, regulations, or business practices. The latest version will always be available on our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              1. Overview Marina Insurance Brokers is committed to protecting the privacy and confidentiality of personal data. This Privacy Notice explains how we collect, use, store, share, and safeguard personal information when providing insurance brokerage and related services. It also outlines your rights under applicable data protection laws in the UAE and other relevant regulators. 2. […]<\/p>\n","protected":false},"author":123457,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/users\/123457"}],"replies":[{"embeddable":true,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":21,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":3369,"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/pages\/3\/revisions\/3369"}],"wp:attachment":[{"href":"https:\/\/marina.ae\/ar\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}